At PinnTech, we strive to provide a secure, transparent, and efficient payment process for all our customers. Please review the policy below to understand our terms and accepted methods.
1. Accepted Payment Methods
Credit cards (Visa, MasterCard, American Express)
Debit cards
Bank transfers (including SEPA for UK/EU customers)
PayPal and other secure online gateways
2. Payment Terms
Our standard payment terms include:
Immediate Payment – Payment is required at the time of placing the order.
Net 30 – Full payment is due within 30 days of the invoice date (only for approved business accounts).
2/10 Net 30 – A 2% discount is offered if the invoice is paid within 10 days; otherwise, full payment is due in 30 days.
3. Discounts & Late Fees
2% early payment discount when paid within 10 days (business customers only)
Late payment fees of 1.5% per month (18% annually) on overdue balances
4. Invoicing & Payment Instructions
Invoices will include:
Invoice number and issue date
Due date and payment terms
Bank details or payment link
Any discounts or adjustments
Always quote your invoice number when making a payment to avoid delays.
5. International Orders
For orders outside the UK:
Full payment may be required before dispatch
International transfer fees must be paid by the sender
Additional customs or banking charges may apply
6. Payment Security
We work with trusted payment processors that provide:
PCI-DSS compliance
SSL encryption
3D Secure & fraud prevention tools
Your data and payment details are always protected.
7. Disputes & Refunds
If you believe there’s a billing issue, please contact us within 7 business days.
Refunds, where eligible, will be returned to the original payment method. Timeframes may vary depending on your provider.
8. Prompt Payment Commitment
We follow the UK Prompt Payment Code, ensuring fair and timely payments to our suppliers and partners. We appreciate the same commitment from our business clients.
9. Contact Information
If you have any payment-related questions, email us at: [email protected]
