Consumer terms and conditions

1. General

All orders that are accepted and goods supplied are subject to the following express terms and conditions of G Technology Ltd. Registered office is at Office 6059 58 Peregrine Road Hainault, Illford, Essex United Kingdom, IG6 3SZ registered in England & Wales No. 16438766. These terms may change without you being given notice about future sales.

2. Description and price

The description and prices of the goods you order will be clearly shown when you place your order. The goods are subject to availability and price changes. If the goods you have ordered are unavailable or have encountered a price change, we will inform you as soon as possible and allow you to decide whether to proceed or cancel the order. If you cancel and payment has been made, we will fully refund you.

Goods are not supplied on a trial basis. Customers are responsible for verifying the suitability and compatibility of equipment and applications before purchasing them.

3. Delivery and shortages

Goods purchased by credit/debit card (PayPal) can only be shipped to the cardholder's registered statement address.

If the agreed delivery date changes, the Buyer has the right to cancel the order and receive a full refund of the amount paid.

If the delivery has been attempted on the agreed date but the Buyer is not available to take delivery of the goods, then an additional delivery charge may be applicable if the delivery is to be rescheduled.

Delivery dates and times are given in good faith but shall not account for any contractual obligation to deliver at the times stated. G Technology Ltd will not be liable for any loss or damage you suffered through reasonable or unavoidable delay in delivery.

Upon delivery of the goods, the customer should examine them and sign the delivery note. If there is a shortage of goods received, details should be written on the delivery note. Furthermore, for any goods received damaged or otherwise in a state of physical impairment, we must be contacted immediately or within 2 days of such delivery. We will not accept any liability for damaged goods thereafter, as couriers will not authorise such requests after the 2 days.

If you have not received delivery within the specified timeframe, please email us at info@gtechpro.co.uk.

If you do not contact us within 7 days of placing the order, it may be too late for us to help you, as couriers only allow 5 days for delivery disputes.

4. Distant selling regulations 2000

All cancellations must be confirmed in writing, fax, or by email info@gtechpro.co.uk.

The Buyer may cancel the order from the date of order to the day before the day of dispatch without any charges, and the Company will refund the Buyer in full by the original payment method.

The Buyer has a duty of care, under the regulations, to take care of the goods so they can be re-sold again by the Company. The Company will claim from the Buyer for the resulting loss in value for goods not kept in a reasonable condition. The Buyer must make the goods freely available at the original delivery address to the Seller or his agent within 21 days of cancellation for collection on a working day. The regulations do not apply to unsealed licensed software. The Company may refund less appropriate deductions (including courier delivery and collection charges) to the Buyer within 30 days of the written notice of cancellation by the original method of payment.

5. Warranty & Returns

The Company supplies goods with the benefit of a 12-month manufacturer warranty unless stated otherwise in the item description. Warranty support may involve dealing directly with the manufacturer where possible.

If the goods supplied develop a defect while under warranty or you have a complaint, you should notify us in writing or by email at info@gtechpro.co.uk. All Returns must be authorised by members of our Service team (otherwise, they may be subject to rejection).

Any requests for Returns after 14 days will be subject to confirmation of terms and a restocking fee of up to 30% as long as the goods are in 'As New' condition, fully boxed and with all original contents and packaging within.

Software items will not be accepted for a return unless the goods are faulty or misdescribed, and the shrink-wrap or copy proper seal is intact. Items returned as faulty but found to have no fault (tested by the manufacturer) may incur a testing charge, the value of which will be based on the cost to the Company without profit.

Proof of dispatch must be retained until the Company acknowledges safe receipt.

All packaging material should be retained until the goods are thoroughly tested and functional. Returned goods should be within their original packaging.

6. Faulty products

Dead On Arrival products (DOA - Up to 14 Days): If you feel your item is faulty on arrival, we advise you to contact our customer support at info@gtechpro.co.uk between 9:00am to 5:00pm from Monday to Friday (excluding bank holidays) to troubleshoot and fix any technical issues before organising a return as most of the technical problems are resolved this way. Goods returned with no fault found are subject to a restocking/handling charge; thus, by contacting technical support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

In case the item has not arrived as described, please email us at info@gtechpro.co.uk with the details and we will organise a free return and a replacement for you.

Faulty products exceeding 14 Days: If your item develops a fault after the 14-day DOA period, please contact the manufacturer to get it fixed. Faulty products cannot be returned for a refund beyond 14 days of the DOA period unless authorised by manufacturers.

7. Consequential loss

The Company's liability will be limited to the value of the goods only and not for any consequential damages or losses, howsoever caused.

8. Data protection

We will make every effort to ensure the security of your order details, however we will not be responsible for any unauthorised access to your given information unless the Company is negligent.

9. Governing law

We will take all reasonable precautions to keep the details of your order secure but unless the company is negligent, we will not be liable for unauthorised access to information supplied by you.

10. Business Customers

Computer resellers, Corporate and Education and Business Customers: A variation of the above returns policy is applicable for Computer resellers and Corporate and Education customers.We do not accept returns from business customers unless the goods are faulty. For further details, please contact the Returns Department

11. E&OE

Terms and Conditions are subject to change without notice.

Hardware Firewall Components

Subscribe Newsletter